Terms of Service

We provide digital services including web design and development, AI and CRM automation, search optimisation, and conversion optimisation. The specific scope, deliverables, timeline, and fees for any engagement will be set out in a separate proposal, statement of work, or written agreement (“Engagement Terms”).

Where these terms conflict with signed Engagement Terms, the Engagement Terms prevail for that engagement. We may improve, change, or discontinue parts of our website or services at any time without notice.

When you use our website or work with us, you agree that you will:

• provide accurate, complete, and timely information and materials;
• obtain all rights, licences, and consents for any content you supply to us;
• use our website and services lawfully and not for any prohibited purpose;
• not attempt to disrupt, reverse-engineer, or gain unauthorised access to our systems.

Delays or issues caused by incomplete information, late feedback, or third-party dependencies on your side are not our responsibility and may affect timelines and fees.

Fees, payment schedules, and any deposits are set out in your Engagement Terms. Unless stated otherwise, invoices are due as specified, and we may pause or suspend work on overdue accounts. Quoted fees exclude applicable taxes unless stated. Our refund and cancellation terms are described in our Refund & Cancellation Policy.

All content on our website — including text, design, graphics, logos, and code — is owned by or licensed to Smart Web Labs and is protected by intellectual property laws. You may not copy, reproduce, or reuse it without our written permission.

For client work, ownership of final deliverables transfers to you on full payment, unless your Engagement Terms say otherwise. We retain ownership of our pre-existing tools, frameworks, know-how, and any third-party components, which remain subject to their own licences. We may showcase non-confidential work in our portfolio and marketing unless you ask us in writing not to.

Our services and website may rely on or link to third-party platforms and websites we do not control. We are not responsible for their content, availability, performance, pricing, or practices, and including a link does not imply endorsement. Your use of any third-party service is governed by that party’s own terms.

Our website and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we make no warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the website will be uninterrupted, error-free, or secure, or that any specific result, ranking, traffic level, or revenue outcome will be achieved.

To the fullest extent permitted by law, Smart Web Labs and its team will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business, arising out of or in connection with your use of our website or services.

Our total aggregate liability for any claim arising out of an engagement will not exceed the total fees you paid to us for that engagement in the three months preceding the event giving rise to the claim. Nothing in these terms excludes liability that cannot lawfully be excluded.

You agree to indemnify and hold harmless Smart Web Labs and its team from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from your breach of these terms, your misuse of our website or services, or any content or materials you provide to us.

We may suspend or terminate your access to our website or services at any time if you breach these terms or your Engagement Terms, or where we are required to by law. Provisions that by their nature should survive termination — including those on intellectual property, liability, and indemnity — will continue to apply.

These terms are governed by the laws of India. Subject to any mandatory rights you may have in your own country, the courts of Guwahati, Assam, India will have exclusive jurisdiction over any dispute arising out of or relating to these terms, and you agree to attempt to resolve any dispute with us amicably before commencing proceedings.

We may revise these terms from time to time. The current version will always be posted on this page with the “last updated” date. Continued use of our website or services after changes take effect means you accept the revised terms.